If you have been running with a “verification pending” license but have since completed the update procedure, it may simply be that SAM needs to obtain its permanent license. Step 2: Try signing out of and back into SAM The easiest way to do this is simply to run Steinberg Download Assistant, which will automatically install the latest available versions of SAM, eLicenser Control Center, and Steinberg Library Manager when it starts up. Step 1: Update Steinberg Activation Manager (SAM)įirst, ensure you are running the latest version of SAM. However, if the process of upgrading your existing eLicenser-based license is unable to complete for some reason, then you will only have a 30-day license for Dorico 4, and it will show “pending verification” in Steinberg Activation Manager.Īt the time of writing, we are now 30 days on from the launch of Dorico 4, so users who bought an update on the first day of Dorico 4’s availability may now find that they can no longer run Dorico 4, because their 30-day temporary license has expired. When you confirm the upgrade, your existing eLicenser-based license for Dorico 3.5 or earlier is marked as “(Not Upgradeable)”, and behind the scenes, the temporary 30-day Dorico 4 license you were granted is removed, and replaced with your permanent Dorico 4 license.Īll of this is intended to happen before you ever run Dorico 4, so by the time you run Dorico 4 for the first time, you only have a permanent Dorico 4 license associated with your Steinberg ID, and when you run for the first time, Steinberg Activation Manager appears and shows you that Dorico Pro 4 is successfully activated.Steinberg Download Assistant informs you that your existing Dorico 3.5 or earlier license will be upgraded, and prompts you to confirm the upgrade.You can now run Dorico 4, but only for 30 days. At this point, behind the scenes you are granted a 30-day Dorico 4 license – this is the one that appears in Steinberg Activation Manager as “pending verification”.You enter the Download Access Code into Steinberg Download Assistant. You receive a Download Access Code by email when you purchase the update. The process is supposed to work like this: When you update to Dorico 4 from Dorico 3.5 or earlier, a multi-stage process occurs to update your old eLicenser license to a new Steinberg Licensing license.
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